TIMELESS ELEGANCE
Discover Our Premium Collection
Experience luxury and style with our exclusive collection of premium products.
FEATURED PRODUCTS
FEATURED PRODUCTS
2026
SPRING COLLECTION
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Frequently Asked Questions
DUCALE Full Guarantee
✔ 100% Authentic — Every product comes with a certificate of authenticity
✔ Cash on Delivery — Pay only when you receive your order
✔ Fast Delivery within 48-72 hours across Egypt
✔ Free Returns within 7 days — No questions asked
✔ Instant WhatsApp Support available all dayDUCALE — Because real quality speaks for itself.
REFUND-POLICY
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at Ducale.eg on instgram.
SHIPPING-POLICY
Shipping Policy
At DUCALE, we are committed to delivering a fast, reliable, and premium shopping experience across Egypt.
Order Processing Time:
All orders are carefully prepared and dispatched within 24 hours of confirmation to ensure quick delivery.Delivery Time:
Enjoy fast delivery within 2 to 3 business days from the shipping date, depending on your location.Shipping Areas:We currently deliver across Cairo and Giza, with plans to expand soon.Shipping Fees:Flat shipping rate: EGP 100Free shipping on orders of 2 items or more
Shipping Confirmation:
Once your order is shipped, you will receive a confirmation message with your order details and tracking information (if available).
Possible Delays:
While we strive for timely delivery, delays may occasionally occur due to factors beyond our control such as weather conditions or courier demand. In such cases, we will keep you informed
.Failed Delivery Attempts:
If delivery cannot be completed due to incorrect information or unavailability, the order may be returned. Re-shipping fees will apply.Customer Support:For any shipping inquiries or assistance, feel free to contact us at: Ducale.eg on instgram